Complaints

How to submit a mortgage service complaint and what to expect from our review process.

1. Submit your complaint

Please send your name, contact details, file details, what happened, important dates and the outcome you are requesting.

2. Review and response

Fast Approve Financial Inc. will review written complaints and provide a written response after the matter has been reviewed. We may contact you for more information.

3. Escalation

If you are not satisfied with the response, you may contact FSRA or another applicable regulator. We will cooperate with applicable regulatory complaint processes.

Complaint contact

James Wang, Principal Broker
Fast Approve Financial Inc. | FSRA Licence #13639
30 Fulton Way, Unit 8, Suite 100, Richmond Hill, ON L4B 1E6
james@fastapprove.ca | 647-920-1123

Please mark your message as "Complaint" so it can be identified and handled promptly.