Complaints
投诉处理
How to submit a mortgage service complaint and what to expect from our review process.
如何提交贷款服务投诉，以及我们会如何处理。
1. Submit your complaint
1. 提交投诉
Please send your name, contact details, file details, what happened, important dates and the outcome you are requesting.
请提供姓名、联系方式、案件信息、事件说明、重要日期，以及你希望获得的处理结果。
2. Review and response
2. 审核与回复
Fast Approve Financial Inc. will review written complaints and provide a written response after the matter has been reviewed. We may contact you for more information.
Fast Approve Financial Inc. 会审核书面投诉，并在完成审核后提供书面回复。我们可能会联系你补充资料。
3. Escalation
3. 后续升级
If you are not satisfied with the response, you may contact FSRA or another applicable regulator. We will cooperate with applicable regulatory complaint processes.
如果你对回复不满意，可以联系 FSRA 或其他适用监管机构。我们会配合适用的监管投诉流程。
Complaint contact
投诉联系方式
James Wang, Mortgage Broker
Fast Approve Financial Inc. | Licence #13639
30 Fulton Wy Unit 8, Suite 100, Richmond Hill, ON L4B 1E6
james@fastapprove.ca | 647-920-1123
Please mark your message as "Complaint" so it can be identified and handled promptly.
请在邮件主题中注明 “Complaint / 投诉”，方便识别并及时处理。